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Shipping policy

1. Prices and Shipping Costs

1.1 All pricing information in our online shop indicates the final price, i.e. prices include the respectively applicable German VAT and all other pricing components plus shipping costs as outlined in Section 1.2.

1.2 The customer pays for shipping costs unless otherwise stipulated. We ship free of charge within Germany. We charge a shipping fee of €14.90 per order for all orders shipped to any of the member states of the European Union, regardless of the order value or weight of the package.

1.3 If we dispatch your order in multiple shipments as outlined in Section 3.1, you will only pay shipping costs for the first partial delivery. However, if you request partial delivery, we will charge shipping costs for each separate delivery.

1.4 If you effectively cancel your order in accordance with Section 10, you are entitled to request a refund for the shipping costs you have already paid to have the package sent to you (“sending costs”) in accordance with applicable laws.

2. Payment

2.1 For shipments within Germany, you may freely choose the method of payment (Sofortüberweisung (instant transfer), credit card or PayPal) subject to the provisions outlined in Sections 2.2 and 2.3.

2.1.1 We accept the following credit cards: Visa and Mastercard. When paying by credit card, you must provide us with your credit card number, the card security code and the expiration date and enter a six-digit code you receive from your credit card company via text message on your mobile phone as part of the 3D Secure process.

2.1.2 If you select PayPal as your payment method, then you will be forwarded directly to PayPal, where all of your information is stored. You only need to enter your email address and password to securely complete the sale.

2.1.3 For payments on account the purchase price and shipping costs must be transferred within two (2) weeks of receiving the invoice.

2.2 For customers outside of Germany we only accept the following payment methods: Sofortüberweisung (instant transfer), credit card or PayPal.

2.3 For orders placed by customers residing or doing business outside of Germany or in cases of justified indications of a risk of default in payment (e.g. in the absence of credit information or a negative creditworthiness check), we reserve the right to deliver only after receipt of the purchase price and the shipping costs (“payment in advance”). We will inform you immediately if we exercise our right to request payment in advance. In this case, the delivery period begins with payment of the purchase price and the shipping costs.

2.4 During a delay in payment on the part of the customer, we are entitled to demand default interest in the amount of five (5) percent above the basic rate of interest (Section 247 German Civil Code (BGB)) per annum. We reserve the right to prove higher damages.

2.5 In the event of a delay in payment or otherwise apparent lack of creditworthiness, all further claims vis-à-vis the customer are due immediately.

2.6 You are only entitled to the right of set-off if your claims against us are undisputed or legally valid. You are only authorized to exercise the right of retention if your counterclaim is based on the same contractual relationship.

3. Delivery Terms

3.1 We will deliver the goods within two (2) weeks. We are entitled to make partial deliveries. Any shipping costs incurred are listed in the product description and in Section 1.2; we will present these as separate items on the invoice. Delivery dates and deadlines are only binding if we confirm them in writing.

3.2 We are not obliged to deliver if we do not receive the right delivery or if we do not receive the delivery on time and are not responsible for problems with availability. We will inform you immediately if deliverables become unavailable and refund any payments you have already made without delay if necessary.

3.3 If we do not deliver the goods or do not deliver the goods in accordance with the order contract, then you are obliged to grant us a grace period to complete the delivery. Otherwise, you are not entitled to withdraw from the order contract.